Shipping policy

Shipping Policy

Thank you for shopping with Swoll Pole Outfitters. We appreciate your support and want to make sure you know what to expect when placing an order.

Order Processing

Most Swoll Pole Outfitters items are made after your order is placed. Please allow time for your order to be processed, produced, packed, and shipped.

Order processing and production typically takes 3–7 business days before the order ships.

Processing times may be longer during holidays, sales, or periods of high order volume.

Shipping Times

Because our products are produced and shipped through our production partner, some orders may ship from an international fulfillment location.

Estimated delivery time after shipment is typically:

8–14 business days

In some cases, shipping may take longer due to customs, carrier delays, weather, holidays, or other shipping issues outside of our control.

We are a small business, and we appreciate your patience while your order is being made and delivered.

Tracking Information

Once your order ships, you will receive tracking information by email.

Please allow a few days for tracking updates to appear after your order has shipped. Tracking may not update immediately while the package is in transit between shipping locations.

Multiple Item Orders

If you order multiple items, they may ship separately depending on the product, production time, or fulfillment location.

You may receive more than one package and more than one tracking number.

Shipping Rates

Shipping rates are calculated at checkout unless a free shipping promotion is active.

We currently offer:

Free shipping on orders $75+

Shipping promotions may change at any time.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Swoll Pole Outfitters is not responsible for orders shipped to an incorrect address entered by the customer.

If you notice a mistake in your shipping address, please contact us as soon as possible at:

Cory@swollpole.com

Once an order has shipped, we may not be able to change the address.

Delayed or Lost Packages

We are not responsible for delays caused by shipping carriers, customs, weather, holidays, or other events outside of our control.

If your package appears to be lost or has not updated for an extended period, please contact us at:

Cory@swollpole.com

Include your order number and tracking number so we can help look into it.

Customs, Duties, and Import Fees

Some orders may ship from an international fulfillment location. Depending on your location, customs fees, import taxes, duties, or other charges may apply.

Any customs fees, duties, taxes, or import charges are the responsibility of the customer.