Refund policy
Return and Refund Policy
At Swoll Pole Outfitters, we want you to be happy with your order. If something is wrong with your item, your order arrives damaged, or you received the wrong product, we’ll do our best to make it right.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Free of stains, odors, pet hair, smoke smell, damage, or signs of wear
Items that do not meet these conditions may not be accepted.
To start a return, please contact us at:
Please include your order number, the item you want to return, and the reason for the return.
Exchanges
If you need a different size or would like to exchange an item, contact us within 14 days of delivery.
Exchanges are subject to product availability. If the item or size you need is not available, we may offer a refund, store credit, or another solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or you received the wrong item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is confirmed, we will make it right with a replacement, refund, or store credit.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.
Shipping charges may not be refundable unless the return is due to our error, a defective item, or a damaged item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items that have been worn, washed, or used
- Items damaged by the customer
- Items returned after the return window
- Final sale or clearance items, if marked as final sale
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered production or has shipped, we may not be able to cancel or change it.
Questions
If you have any questions about returns, exchanges, sizing, or your order, contact us at:
Thank you for supporting Swoll Pole Outfitters.
Built by anglers. For anglers.